Stone Deaf issues new warranty statement for products sold after 31 March 2023

March 31, 2023 · 1 sources

Stone Deaf, the effects brand operated by Tone Factory Ltd, has published a warranty statement on its support page stating that it supersedes previous warranties implied or given in accompanying literature such as manuals within products sold after 31 March 2023¹.

The statement sets out a one-year limited warranty from the original purchase date, under which Stone Deaf says it will repair or replace a product at no charge to the original purchaser if it fails within the warranty period, covering defects in material and workmanship¹. After that year, the company says it offers repairs at a cost that depends on the extent of damage, with a bench fee of 35 pounds per hour plus parts and a one-hour minimum¹. The warranty excludes loss, theft and damage from unauthorized modification, misuse, abuse, improper storage, lightning or natural disasters; such damage is subject to the same 35 pounds per hour plus parts charge¹. Stone Deaf states that its maximum liability is the purchase price, up to the product's current retail price, and that it does not provide any other warranties, expressed or implied¹.

The same page sets out a 30-day refund policy excluding shipping costs, with returns handled within 7 days of submission and refunds processed within 10 business days of receipt¹. Products returned worn, damaged or missing accessories incur a minimum 15% restocking fee and may only be eligible for store credit, and "Scratch and Dent" products are sold as-is and are not eligible for refunds¹. Stone Deaf also states that it will not share technical information relating to software, calibration procedures or schematics, and that all significant repairs will be made by Stone Deaf or an authorized repairer on products within or outside of warranty¹.

Stone Deaf lists its contact address as Tone Factory Ltd, 3 Sunfield Estate, Diggle, Oldham, Greater Manchester OL3 5PS, with telephone support on +4407830212461 from Monday to Friday between 9 am and 5:30 pm, and a support email address of support@stonedeaffx.com¹. The page says queries submitted through its form receive a reply within 48 hours¹.